Last Updated: 2026

At PandaSmoking, customer satisfaction is important to us. This Return Policy explains the conditions under which returns, exchanges, and refund requests may be handled for orders placed through our website.

1. Eligibility for Returns

Due to the nature of tobacco products, most items sold on PandaSmoking are not eligible for return once opened or used.

Returns may only be considered under specific circumstances such as:

• The item received is damaged during shipping
• The wrong product was shipped
• The item received does not match the order placed

Requests must be submitted within the allowed timeframe outlined below.

2. Return Request Timeframe

Customers must contact PandaSmoking within 48 hours of receiving the order if there is an issue with the product.

Requests made after this period may not be eligible for review or resolution.

To submit a request, please contact our support team with the required information listed below.

3. Required Information for Return Requests

When requesting a return or issue review, customers must provide:

• Order number
• Clear photos of the product received
• Photos of the shipping package
• A brief description of the issue

This information helps our team evaluate the situation quickly and provide an appropriate solution.

4. Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned:

• Opened cigarette packs
• Used tobacco products
• Items damaged after delivery due to customer handling
• Products without original packaging

These restrictions ensure product safety and compliance with applicable regulations.

5. Damaged or Incorrect Items

If an item arrives damaged or incorrect, PandaSmoking may offer one of the following solutions:

• Replacement of the item
• Partial refund
• Store credit for future purchases

The resolution provided will depend on the specific situation and product availability.

6. Return Shipping

In cases where a return is approved, PandaSmoking will provide instructions regarding the return process.

Unless the issue is due to an error on our part (such as incorrect shipment), customers may be responsible for return shipping costs.

Return shipping fees are non-refundable unless otherwise stated.

7. Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Please note that:

• Refund processing times may vary depending on the payment provider
• Banks or payment platforms may take several business days to complete the refund

PandaSmoking does not control processing delays once the refund has been initiated.

8. Order Cancellation

Orders may only be canceled before they are shipped.

Once an order has been processed and dispatched, cancellation may no longer be possible.

Customers are encouraged to review their order carefully before completing checkout.

9. Lost or Delayed Shipments

If a shipment appears delayed or missing, customers should first contact the shipping carrier using the tracking information provided.

If the issue cannot be resolved with the carrier, PandaSmoking support may assist in investigating the situation.

However, shipping delays caused by carriers, customs processing, or external factors are not considered valid reasons for refunds.

10. Customs and Import Issues

Customers are responsible for ensuring that products ordered from PandaSmoking can be legally imported into their country or region.

PandaSmoking is not responsible for returns, confiscations, or delays caused by customs authorities or local regulations.

Any costs resulting from customs restrictions may not be eligible for refunds.

11. Policy Updates

PandaSmoking reserves the right to update or modify this Return Policy at any time.

Any changes will be posted on this page and will apply to future purchases.

12.Return Address (United Kingdom)

Daniel Banner

Suite 12

48 High Street

Birmingham, B4 7SR

United Kingdom

Phone/WhatsApp: +44 7922291211

Email: [email protected]

pandasmoking
Email: [email protected]
Contact Page: Available on our website

Our team will review your request and respond as soon as possible.